⚖️ Escrow System Guide

When you place an order, your cryptocurrency payment is transferred to a market-controlled escrow wallet rather than directly to the vendor. The vendor can see the order and payment confirmation but cannot withdraw the funds. After you receive the product and verify it matches the listing description, you finalize the order to release the payment. This mechanism ensures vendors are financially motivated to deliver as promised and provides recourse for buyers if something goes wrong.

Each order has an auto-finalize timer that begins when the vendor marks it as shipped — typically 14 days for domestic orders and 21 days for international. If you do not manually finalize or open a dispute before this timer expires, the funds are automatically released to the vendor. Monitor your order status regularly and finalize promptly when your package arrives. If you expect delivery delays, contact the vendor and open a dispute preemptively to preserve your protection.

If your order does not arrive, arrives damaged, or does not match the listing, open a dispute before the auto-finalize deadline. A market moderator will be assigned to review both sides. Provide clear evidence: encrypted communication screenshots, photos of received items, and a factual timeline. The moderator reviews all available evidence and issues a binding resolution — full refund, partial refund, or release to vendor. Communication through the market messaging system creates a verifiable record.