⚔️ Dispute Resolution Guide

Navigate to your order dashboard and click Open Dispute on the affected order. You must file before the auto-finalize deadline — set reminders if needed. Clearly state the issue: non-delivery, wrong item, damaged product, or item not matching description. Be factual and avoid emotional language. Include all relevant dates — when you ordered, when the vendor marked as shipped, and when the auto-finalize was set. The more organized your initial filing, the faster the moderator can process your case.

Your evidence determines the dispute outcome. Include the following: screenshots of the original listing and product description, all PGP-encrypted communication with the vendor (timestamped market messages), photos of any received items with visible issues (use Tails camera or a metadata-stripped photo), and a clear timeline of events. If the vendor promised specific delivery dates or product specifications, highlight those commitments in your evidence submission.

After you file, a market moderator is assigned to your case within 24 hours. Both parties have 48-72 hours to submit evidence and respond to each other claims. The moderator reviews all communications, order details, and submitted evidence. Possible outcomes include: full refund to buyer, partial refund (percentage split), reshipment by vendor, or full release to vendor. The moderator decision is usually final. Respond promptly to moderator questions — unresponsive parties typically receive unfavorable rulings.